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Resident Survey
Your Opinion Counts!
Equity Residential Properties

Your Opinion Counts!

To enter the drawing to possibly WIN ONE MONTHS FREE RENT [SEVEN WINNERS WILL BE DRAWN*] please complete the required fields including your name, apartment community name, and unit number below. All survey forms must be complete. Entries must be received by December 1, 2000.
* Chances of winning depend on total number of surveys returned. Decisions of the judges are final. Entries submitted become the property of Focus on Research, LLC and will not be returned. Awarding of free rent is solely the responsibility of Equity Residential Properties.

Apt. Community Name

Apt. Unit Number

Street Address

City

State

Zip Code

If you would like to be automatically entered into the drawing for FREE RENT, please also provide your name. This is a confidential survey. Your name will not be disclosed to Equity nor to any other company except for the purpose of free rent drawing.

First Name	I.	Last Name

1. Please rate the following service aspects using a scale of 1-5, in which "1" is "Strongly Disagree" and "5" is "Strongly Agree." (Please fill in one response for each statement.)
1=Strongly Disagree, 2=Mildly Disagree, 3=Neither Agree nor Disagree, 4=Mildly Agree, 5=Strongly Agree
Service Aspects	1=Strongly Disagree......5=Strongly Agree
a. Office employees are courteous & professional.	1 2 3 4 5
b. Office employees are available.	1 2 3 4 5
c. Office employees are responsive.	1 2 3 4 5
d. Maintenance employees are responsive.	1 2 3 4 5
e. Maintenance employees are courteous.	1 2 3 4 5
f. Maintenance employees are competent.	1 2 3 4 5
g. Employees ensure that problems are corrected.	1 2 3 4 5
h. Overall, service meets my expectations.	1 2 3 4 5
i. Overall, I am satisfied with the maintenace & upkeep of this apartment community.	1 2 3 4 5
j. I am satisfied with the level of communication provided by office & maintenance employees.	1 2 3 4 5
k. My rental dollars paid are a good value.	1 2 3 4 5
2. Please rate how IMPORTANT each of the following aspects are to you, using a scale of 1-5, in which "1" is "Not at all Important" and "5" is "Very Important (Please fill in one response for each statement.)
Importance Aspects	1=Not at all Important...5=Very Important
a. Courteous & professional office employees	1 2 3 4 5
b. Available office employees	1 2 3 4 5
c. Responsive office employees	1 2 3 4 5
d. Responsive maintenance employees	1 2 3 4 5
e. Competent maintenance employees	1 2 3 4 5
f. Courteous maintenance employees	1 2 3 4 5
g. Employees ensure that problems are corrected	1 2 3 4 5
h. Policies are clearly communicated	1 2 3 4 5
i. Rental dollars paid are a good value	1 2 3 4 5

3. At the end of my current lease, I most likely will...(Please fill in one response.)

Renew my lease

Move to a house

Move to another Equity property

Move to a non-Equity property

Don't know

4. Please rate your satisfaction with the level of service provided by the Office Employees on a scale of "1 to 10", with "1" being "Very dissatisfied" and "10" being "Very satisfied" (Please fill in one response.)

1=Very Dissatisfied

10=Very Satisfied

5. Please rate your satisfaction with the level of service provided by the Maintenance Employees on a scale of 1 to 10, with "1" being "Very dissatisfied" and "10" being "Very satisfied" (Please fill in one response.)

1=Very Dissatisfied

10=Very Satisfied

6. Would you recommend this apartment community to a friend?

Yes

7. Approximately how long have you lived in this apartment community? (Please fill in one response.)

0 to 6 months

6 to 11 months

1 to 2 years

3 to 4 years

5 years or more

8. Please indicate your gender.

Male

Female

9. Please indicate your age range.

Under 21

21 to 34

10. Please indicate your monthly rent range.

Less than $500

$500 to $699

35 to 44

45 to 54

55 to 64

65 or older

$700 to $899

$900 to $1099

More than $1100

11. Employee Recognition
We at Equity Residential value our residents and our employees! Is there an employee that stands out for his or her superior service or positive attitude? If yes, please indicate his or her name and position.

Name

Position

12. What is the one thing you like most about your community? (255 characters max.)

13. What is one thing you would like to see changed at your community? (255 characters max.)

Thank you for completing this survey! Neither Equity Properties nor Focus on Research, LLC is responsible for late or misdirected entries. Entries must be received by December 1, 2000.
PLEASE CLICK THE "SUBMIT" BUTTON ONLY ONE TIME!